Frequently Asked Questions
Who will clean my home?
Your home will be cleaned by a regularly assigned team of fully trained Teays Maids Professionals. For security and your peace of mind, all employee's are insured and bonded.
How will our relationship work?
Since we know that we must earn your continued patronage on each visit, we don't require contracts. We depend on open communications and your candid evaluation of our service. If you are happy, tell a friend. If you are unhappy, tell us immediately.
What will Teays Maids do in my home?
Our service includes the dusting of baseboards, pictures, lamp shades, knickknacks, windows sills, furniture, light fixtures, and vacuuming throughout. Floors are washed and the kitchen and bathrooms are sanitized. We will try our best to accommodate all your cleaning needs.
What if something is damaged when my home is cleaned?
We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we will make every effort to have the item repaired or replaced. Insurance claims will be filed when possible. Homeowner is responsible for making Teays Maids aware of any items that are not secured properly on walls, etc. or may be fragile or require special attention at the time of estimate or by calling Teays Maids Office Manager.
What if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule.
Do I have to do anything before the team arrives?
In order to give you the greatest value, we ask you to take a few minutes the night before to tidy up extraneous clothes, toys, and other household items.
What if I need to change the scheduled cleaning?
Due to advanced scheduling of the maid teams, we appreciate a 72 hour notice for changes. Unfortunately, we may find it necessary to charge a fee when short notice is given and we are unable to reassign the team. A $25 minimum service fee may be charged for any cancellation if you fail to give Teays Maids 48 hours notice. Charge based on price of job and location.
Am I potentially liable for worker's compensation insurance or taxes?
Most homeowners are not aware of their potentially enormous liability regarding the proper handling of taxes and worker's compensation insurance for home-service workers. Don't worry. Teays Maids bears this entire responsibility for you.
How do I pay for the service?
Payment is made on the day of each visit. Simply make your check payable to "Teays Maids" and leave it in a convenient place for our team to pick up and record when they arrive. Note, there will be a $20 fee for all returned checks and late fee's of $10 per month may be applied to unpaid balances on accounts.